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IRM is a multi-user server, software, peripheral and problem ticketing system. You can also view and post jobs if you have a problem with a resource.
Helpdesk staff get many questions - many of which are repeated many times. A FAQ, which is a list of frequently asked questions - and their answers, intends to provide a quick and easy way to help you get an answer to a question. If your query isn't in this list, feel free to post a request for help.