Introduction to IRM
IRM is a multi-user server, software, peripheral and problem tracking system. You can use IRM, depending on your user-level, to view, edit, and add systems to the database with an extensive list of fields. You can also view and post jobs if you have a problem with a resource.
Frequently Asked Questions
Helpdesk staff get many questions - many of which are repeated many times. A FAQ, which is a list of frequently asked questions - and their answers, intends to provide a quick and easy way to help you get an answer to a questions. If your query isn't in this list, feel free to post a request for help.
Request helpYou can request help without logging in to IRM. To do this you need to select the appropriate department, click the Help button below and then follow the instructions. Your request will be filed under the user name of guest so you will need to ensure that the contact information is correct if you wish to recieve updates and keep in touch with the helpdesk.